Return Policy

At OCWOS Store, we strive to ensure your complete satisfaction with your purchase. If for any reason you are not entirely happy with your purchase, we're here to help.

1. Returns

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• In the original packaging
• Accompanied by the receipt or proof of purchase

2. Non-Returnable Items

Certain items are exempt from being returned, including:

• Gift cards
• Downloadable software products
• Some health and personal care items

3. Return Process

To return an item, please follow these steps:

Contact Us: Email us at [insert contact email] or call us at [insert contact phone number] to initiate a return. Please provide your order number, details of the product you wish to return, and the reason for the return.

Receive Return Authorization: Once your return request is approved, we will provide you with a return authorization number and instructions on how to return your item.

Ship Your Return: Pack the item securely in its original packaging and include the return authorization number. Ship the item to the address provided in the return authorization instructions. You are responsible for paying the shipping costs for returning your item.

4. Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer's policies.

5. Late or Missing Refunds

If you haven’t received a refund yet:

1. Check your bank account again.
2. Contact your credit card company; it may take some time before your refund is officially posted.
3. Contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at [insert contact email].

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same item, contact us at [insert contact email] or [insert contact phone number] to arrange the exchange.

7. Shipping

You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

For items over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

8. Contact Us

If you have any questions about our Return Policy, please contact us.